Become a part of the family here at Tri-Cities Credit Union and experience the difference for yourself!

Tri-Cities Credit Union is a unique financial institution. We are not-for-profit, member-owned, and democratically operated by those very same members. Unlike profit-driven financial institutions, we return our excess earnings to our members in the form of friendly service, low interest rates on loans, higher yields on savings and investment accounts, plus the low or no-fee services our members deserve as consumers.

Call: 616.842.6320


This Online Privacy Policy applies to this Tri-Cities Credit Union online interface (i.e., website or mobile application) and any Tri-Cities Credit Union affiliate or subsidiary online interface that links to this Policy, (each, a Site, and, collectively, Sites). The term “Tri-Cities Credit Union” or “we” or “us” or “our” in this Policy refers to affiliates or subsidiaries of Tri-Cities Credit Union that link to this Policy. This Policy describes how Sites may collect, use and share information from or about you, and explains how information may be collected and used for advertising purposes. For account holders and visitors to this Site, we will use and share any information that we collect from or about you in accordance with the Tri-Cities Credit Union Privacy Notice, which provides choices in the use and sharing of information. By using the Site, you agree to the terms and conditions of this Policy.

USA Patriot Act

To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Protecting Children’s Privacy Online

The Children’s Online Privacy Protection Act (COPPA) was passed by Congress in October 1998, with a requirement that the Federal Trade Commission (FTC) issue and enforce rules concerning children’s online privacy. The primary goal of the Act and the Rule is to place parents in control over what information is collected from their children online. Tri-Cities Credit Union does not knowingly collect, nor is our web site designed or directed to use personal information from children under the age of 13 without containing verifiable consent from their parents.

Internet Cookies

To provide better service and a more effective web site, the credit union may use cookies as part of our interaction with your Internet browser. A cookie is a small text file placed on your hard drive by our web page server. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses or capture your e-mail address. Cookies are commonly used on web sites and do not harm your system.

We may use cookies in places where you may need to register, such as online banking, or where you are able to customize the information you see. Recording a cookie at such points makes your online experience easier and more personalized. We may also use cookies to identify what sections of our site our members visit most so we can continue to provide information on the products and services in which our members have demonstrated an interest. These cookies do not collect personally identifiable information and we do not combine information collected through cookies with other personal information to determine who you are or your email address. By configuring your preferences or options in your Internet browser, you can control if and how a cookie will be accepted.

Third Party Websites

Tri-Cities Credit Union hosts several links to third party vendors on their website in hopes of providing quick and easy access to information related to your financial needs. Please keep in mind the following statements when accessing third party vendors:

The member is leaving the credit union’s website

The member is linking to an alternate website not operated by the credit union

The credit union is not responsible for the content of the alternate website

The credit union does not represent either the third party or the member if the two enter into a transaction

Privacy and security policies may differ from those practiced by the credit union

Opting Out And Your Privacy Rights

To learn more about or opt-out of interest-based advertising, please visit the industry opt-out pages operated by the Network Advertising Initiative and by the Digital Advertising Alliance To obtain more information and/or to opt-out of personalized advertising for Google and its partners sites, use the following link: Please note, even if you opt-out of interest-based advertising, you may still see other kinds of non-interest-based advertising from us.

Collecting and Using Information


Personal Information means personally identifiable information such as information you provide via forms, surveys, applications or other online fields including name, postal or email addresses, telephone, fax or mobile numbers, or account numbers.

We will never ask for confidential information, including requests that you provide electronic banking credentials, in an unsolicited email or phone call.


We may use Personal Information:

To respond to your inquiries and fulfill your requests

To inform you about important information regarding the Site, products or services for which you apply or may be interested in applying for, or in which you are already enrolled, changes to terms, conditions, and policies and/or other administrative information

To deliver marketing communications that we believe may be of interest to you, including, ads or offers tailored to you

To personalize your experience on the Site

To allow you to apply for products or services (e.g., to prequalify for a mortgage, apply for a credit card, or to open a retirement account, investment account or other financial product) and evaluate your eligibility for such products or services

To verify your identity and/or location (or the identity or location of your representative or agent) in order to allow access to your accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of account and Personal Information

To allow you to participate in surveys and other forms of market research, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how Personal Information is used and shared

To allow you to use some Site financial planning tools. Information that you enter into one of these planning tools may be stored for future access and use. You have the option not to save the information Collected through our social media pages and other online interactions with you to assist in verifying your identity and account status. We may combine this online information with information collected from offline sources or information we already have

For business purposes, including data analysis, audits, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns

For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements

To allow you to utilize features within our Sites by granting us access to information from your device such as contact lists, or geo-location when you request certain services

Have Questions? Contact Us!

We respect your privacy and we work hard to protect your personal information. If you have any questions, please contact us.



9:00 AM-5:15 PM
10:00 AM-5:15 PM
Wednesday – Friday:
9:00 AM-5:15 PM


8:30 AM-5:15 PM
10:00 AM-5:15 PM
Wednesday – Friday:
8:30 AM-5:15 PM
8:30 AM-12:00 PM

ATM Locations

Surcharge-free access to your money, almost anywhere

CO-OP’s nearly 30,000 ATMs means you have more direct, surcharge-free* access to your money than most traditional bank customers do.